Refund policy

At FARSHA, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, unwashed, with all original tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at farshaofficial7@gmail.com with your order number and reason for the return.

Please note that returns must be sent to the return address provided by FARSHA after your return request has been approved.

Items sent back without contacting us and receiving return approval first may not be accepted.

You can contact us at farshaofficial7@gmail.com for any questions regarding returns.

Damages & Issues

Please inspect your order immediately after receiving it. If you receive a defective, damaged, incorrect, or incomplete item, contact us as soon as possible at farshaofficial7@gmail.com.

Please provide your order number along with clear photos or videos of the issue so we can review it and provide the appropriate solution.

Non-Returnable Items

For hygiene and product-safety reasons, certain items may not be eligible for return, including:

Customized or personalized orders
Items altered, tailored, washed, worn, or damaged after delivery
Items without original tags or packaging
Gift cards
Sale or discounted items, unless the item is received damaged or incorrect

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for a different size, color, or design, please contact us within 7 days of delivery.

Exchange requests are subject to product availability and the item must meet our return conditions. If the requested item is unavailable, we may offer an alternative solution.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.

If your return is approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and reflect the refund in your account.

Shipping charges are generally non-refundable, unless the return is due to an incorrect, defective, or damaged item received from FARSHA.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at farshaofficial7@gmail.com.

Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return. For items returned due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping costs may be the responsibility of the customer.

For defective, damaged, or incorrect items caused by FARSHA, please contact us before returning the item so we can provide the appropriate instructions.